Tres Bella Rosa ZA offers delivery, which will need consumers to provide data such as delivery addresses and contact details. Our data does not have access to keep this information once delivery is made. We will communicate with the consumer and recipient during delivery, and once the delivery is a success, there will be no further communication unless the consumer or recipient decides to communicate with our business.

​

All deliveries are fixed to a delivery fee based on their range from where Tres Bella Rosa ZA is located. The further the destination, the higher the delivery fee due to petrol consumption fees. 

​

Unfortunately, products ordered through our online store can not be delivered to farms, outlying plots, townships, or informal settlements.

Delivery time is dependent on product stock availability.

Orders will be delivered any time between 9 a.m. and 5 p.m. on weekdays (excluding public holidays) and between 8 a.m. and 4 p.m. on Saturdays. Note that Tres Bella Rosa call operations will only be available Monday through Saturday between 9 a.m. and 1 p.m.

Any specific delivery times requested on an order form cannot be guaranteed.

When orders are placed on a weekend or public holiday, they are processed the next working day. 

​

Same-day deliveries are not guaranteed, but we will make every effort to ensure that orders are dispatched on the same day, provided payment is received before 13h00 on the day. Note that in this instance, it is still likely that the delivery will only be delayed in the afternoon. Every effort is made to effect the timely delivery of your order; however, unforeseen circumstances may cause delays, so Tres Bella Rosa ZA will contact you via email and provide a revised delivery schedule. Customers must provide us with South African contact numbers for recipients in delivery details. 

The Tres Bella Rosa ZA delivery fee is based on distance, and if the delivery address changes for any reason, resulting in a longer distance, the fee will increase. Generally, we make two attempts to deliver, after which an additional R80 may be charged for each attempt. Our rule of thumb is that if an address cannot be found on a standard GPS, we reserve the right to make alternate arrangements with the recipient to ensure the product is delivered to them. 

Please ensure that all delivery details are accurate before checking out. If any of the details you gave us in your delivery address are incorrect, we are not liable for any items not received. You will also be billed for any additional costs that may be incurred as a result of failed delivery attempts relating to incorrect information provided or a change in delivery address.     

 

Our online store is available 24/7; consumers may browse, shop, sign up for subscriptions, or place orders. However, our operating Hours are between 08:00 and 16:00, Monday through Saturday. We do not operate on Sundays and Public Holidays (e.g., Good Friday, Christmas, etc.). We have the right not to respond after working hours, yet we usually stay connected with consumers online. If there is no direct communication, our email has an auto-reply.

​

Deliveries are only available during working hours; we will send communication on delivery time slots to ensure there is a recipient to receive the order at the delivery location. Products will only be available for delivery once they are prepared. We will communicate on the day of delivery, and if the recipient is unavailable, we are not held accountable for how the products will look if we return the goods to the store. If the recipient or consumers allow a third-party collector to accept the delivery, we are not held accountable once they permit it. We always take images of our products before and after delivery for our legal safety.

​

You, the Consumer, agree that if a recipient is unavailable at the given address, the delivering partner can leave the product with a neighbour or co-worker, leave a calling card, leave a voice message, or coordinate with the recipient to re-attempt delivery, depending on what is most applicable to the circumstances.

If the delivery partner is not allowed to deliver the flowers or gifts directly to the recipient for orders to hospitals, hotels, and business addresses, the delivery will be left at the reception desk, which will constitute a successful delivery.

No deliveries will be left unattended at the recipient’s premises or elsewhere, and delivery will always be made to a person. 

​

Cancellations on Orders have a cancellation fee of 30%, which will be deducted from your payment because the order was already in progress to be prepared. Full refunds are only eligible for returns for dissatisfaction or damage if not exchanged.

​

All Refunds due to damage/dissatisfaction are eligible for all products supported with a reason and an image. Do not discard the goods; wait for communication from our team to collect the products. Refunds should not take more than 15 days. If the consumer fails to support the reason with an image or discards the products instead of waiting for the collection of damaged goods, we will not prohibit the refund. Indemnity is subject to applicable laws; you agree to indemnify Tres Bella Rosa ZA fully and on demand against any liability, penalty, claim, loss, cost or damages suffered by Tres Bella Rosa ZA where attributable to any wrongful act or omission by you or any person making use of your Tres Bella Rosa ZA account at any time or arising in any way as a result of a purchase made by you on our website.

​

Exchanges and Returns are only allowed if the Good packaging has not been tempered and is still sealed to its original condition. Consumers can exchange for the same-priced product or pay an extra fee for the upgrade. Return and Exchange delivery fees are not applicable.

Très Bella Rosa's T&Cs allow website owners to protect themselves. Adverse weather conditions may prevent the delivery of orders by the time requested or at all. As set out above, in such circumstances, our liability to you will be limited to the price of goods not delivered and the cost of delivery. Tres Bella Rosa ZA shall not be liable for late or non-delivery of any order if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any license or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any other cause or circumstance whatsoever beyond Tres Bella Rosa ZA reasonable control.

​

​

​

Updated: 30 March 2024